Return & Refund Policy

Mahmoud Shop
Effective Date: April 7, 2026

At Mahmoud Shop, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied, we’re here to help.

Returns

• You have 7 days from the date of delivery to request a return.
• To be eligible for a return:
• The item must be unused, in its original condition, and in original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Pet food and treats (for safety reasons)
• Opened or used pet hygiene products
• Clearance or sale items

Refunds

• Once we receive and inspect your returned item, we will notify you of the status.
• If approved, your refund will be processed within 5–10 business days to your original payment method.

Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need an exchange, contact us within 48 hours of delivery.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or wrong product:

• Contact us within 48 hours of delivery
• Provide clear photos as proof

Contact Us

For any return or refund requests, contact us:

• Email: info@Mahmoudshop.com
• Phone: +1 501-350-7223